Return and exchange

Can I Cancel My Order?

We cannot cancel your order once it has been processed or sent (whichever earlier). We do not provide refund for order cancellation. The credits from your order will be added to your account to be applied on your next purchase.

Can I Ask For Refund Or Exchange On My Purchase?

We do not allow refunds or returns. Exchanges, if approved, are in the form of credit to your account. You may use the credit on your next purchase within 7 days. We do not process cash refunds.

Exchanges subject to the following:

  1. Seller’s refund policy allows for exchanges, and You must contact us to raise your  request within 5 working days from receipt of your order. 
  2. Before returning or making an exchange, you are required to send us photos of the exchanged products before sending out to us.
  3. Item to be returned must reach us within 5 working days from our email confirmation to you on the exchange arrangement.
  4. Item to be returned has to be in original new condition. We encourage courier or office drop-off.
  5. All returns are to be arranged at your own cost. We will not be responsible for damage in transit.